Placing an Order

You must be 18 to order from this website. Once you have selected your items and added them to your cart, click on Go to Checkout.

If you choose to pay by card, your transaction will be handled by Paypal on their secure website.

For more information visit www.Paypal.co.uk.

Once your payment is complete and you have been returned to our website a receipt will be sent to your e-mail address by Paypal.

If you choose to pay by bank transfer, checkout your order then send the trransfer to the details as shown on your order and displayed below.

You will also receive a confirmation of your order from us.

Our contract with you begins when we send your order confirmation.

We will then pick and pack your order.

We aim to despatch all orders within 2 working days of receipt of cleared payment.

Please note all orders are despatched by 1st Class Royal Mail or DPD depending on weight.

Please check the order confirmation carefully. If you notice any discrepancies please notify us immediately.

Delivery Charges

We charge according to the size and weight of your order. Small orders of one or two light items start from £2.

All are sent using Royal Mail 1st class unless they weigh over 2kg then they are sent via DPD.

For orders to international addresses,  please note the postage costs covers shipping and packaging only. You are responsible for any fees, duties, charges and delays via customs. International shipping is subject to certain restrictions on destinations and goods. If there is a problem we will contact you via email.

Out of stock items

Items which are out of stock can not be added to your basket. In the event that an item becomes out of stock after your order is placed, we will contact you. We endeavour to replenish stocks as soon as possible. If you require something specific please e-mail us and we will do our best to help.

Payment

We accept payment by most major credit and debit cards via Paypal without the need for you to have a Paypal account. Alternatively, if you already have an account with Paypal you can use it in the usual way. Please go to www.paypal.co.uk for more information.

We also accept bank transfers. Bank details - please use your order number as a reference

Refunds, Returns & Cancellation Policy

Once you receive your goods you have 7 days from the day after you receive them to cancel.

Please contact us before you return any goods.

Goods no longer required, wrong items ordered.

Should you wish to cancel your order because you have ordered the wrong items or no longer want the goods, please return all items to us in a saleable condition. We may only offer a refund of 50% for any opened items that are not faulty or damaged. You must pay any postal charges for items returned that are not faulty or damaged. You must return any unwanted goods to us within 14 days of receipt.

Please note it is your responsibility to ensure any goods returned to us are in a saleable condition. We recommend obtaining a free proof of postage from the Post Office so you can claim from them in the event that the package goes missing.

Faulty Goods

In the event that your goods are supplied damaged or faulty, please e-mail us or write to us within 7 days. We will arrange to replace or refund any damaged or faulty items.

Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

·       Contact details

·       What information we collect, use, and why

·       Lawful bases and data protection rights

·       Where we get personal information from

·       How long we keep information

·       Who we share information with

·       How to complain

Contact details

Post

Giggle Squiggle, Kettlewell Village Store, Middle Lane, Kettlewell, North Yorkshire, BD23 5QX, GB

Email

shop@gigglesquiggle.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·       Names and contact details

·       Addresses

·       Website user information (including user journeys and cookie tracking)

We collect or use the following personal information for dealing with queries, complaints or claims:

·       Names and contact details

·       Address

·       Purchase history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·       Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·       Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·       Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·       Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·       Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·       Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·       Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

·       Directly from you

How long we keep information

We keep your details as provided by you, and your purchase history, for two years from the date of your last purchase.

Who we share information with

Data processors

Delivery Companies

This data processor does the following activities for us: We use Royal Mail and DPD for deliveries and will pass on the names, addresses and email address of customers for the purposes of delivering their orders.

Youtube

Product Videos from suppliers are provided for your information from Youtube. By clicking on the video you are agreeing to their privacy terms. Youtube's Privacy Policy can be read here https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/. 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

7 February 2025